Question 1

How long has Sun Tile been in business?

Accepted Answer

Sun Tile Corporation was founded in 1984 by William "Bill" Shelton. We have over 40 years of flooring installation experience in Central Texas and have completed more than 75,000 installations.

Question 2

What areas does Sun Tile serve?

Accepted Answer

We serve the entire Central Texas corridor including Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Leander, Kyle, Buda, San Marcos, New Braunfels, Dripping Springs, Lakeway, Bee Cave, Hutto, Liberty Hill, Manor, and surrounding communities.

Question 3

Is Sun Tile licensed and insured?

Accepted Answer

Yes. Sun Tile Corporation is fully licensed, bonded, and insured. We carry general liability insurance and workers compensation coverage for all of our installation crews.

Question 4

How do I get a quote from Sun Tile?

Accepted Answer

You can request a free quote by calling (737) 704-3000, emailing info@suntile.com, or filling out the contact form on our website. We typically respond within one business day.

Question 5

Does Sun Tile offer warranties?

Accepted Answer

Yes. We stand behind every installation with a workmanship warranty. Additionally, all manufacturer warranties apply to the materials we install. Specific warranty terms are provided with your project proposal.

Question 6

What types of flooring does Sun Tile install?

Accepted Answer

We install tile (ceramic, porcelain, natural stone), hardwood, engineered hardwood, luxury vinyl plank (LVP), EVP (engineered vinyl plank), laminate, carpet (plush, berber, pattern, carpet tile), cork, bamboo, VCT, and specialty materials including large-format tile, mosaics, and custom patterns.

Question 7

Do you supply the flooring materials or do I need to buy my own?

Accepted Answer

We offer both options. We can supply materials through our manufacturer partnerships at competitive pricing, or we can install materials you have purchased separately. We recommend consulting with us before purchasing to ensure material suitability.

Question 8

What is EVP flooring and how does it compare to LVP?

Accepted Answer

EVP (Engineered Vinyl Plank) has a rigid core (SPC or WPC) that provides superior dent resistance and stability compared to flexible LVP. Both are 100% waterproof with wood-look aesthetics. EVP is better for high-traffic areas; LVP is more affordable.

Question 9

What is the best flooring for Austin's hot climate?

Accepted Answer

Engineered hardwood, EVP/LVP, and tile perform best in Austin's humid subtropical climate. They handle temperature swings and humidity fluctuations well. Solid hardwood can work but requires more care on slab-on-grade foundations.

Question 10

Can you install heated floors?

Accepted Answer

Yes. We install radiant floor heating systems under tile and stone installations. This is especially popular in bathrooms and kitchens in the Austin area.

Question 11

Do you work with large-format tiles?

Accepted Answer

Absolutely. We specialize in large-format tile installation (up to 48 inches) which requires precise substrate preparation and experienced installers. Our crews are trained in the latest large-format techniques.

Question 12

How long does a typical flooring installation take?

Accepted Answer

A standard room takes 1-2 days. A full home installation typically takes 3-7 days depending on square footage, material type, and complexity. Hardwood requires 3-5 days acclimation before installation. We provide a detailed timeline with every estimate.

Question 13

Do I need to move my furniture before installation?

Accepted Answer

Yes, all furniture and personal items should be removed from the installation area. We can recommend moving services if needed, but furniture removal is the homeowner's responsibility.

Question 14

What preparation is needed before installation?

Accepted Answer

We handle all subfloor preparation including leveling, moisture testing, and removal of existing flooring. You just need to clear the room of furniture and personal items.

Question 15

Can you install flooring in occupied homes or businesses?

Accepted Answer

Yes. We regularly install flooring in occupied homes and commercial spaces. We work room by room, use dust barriers, and clean up daily. For commercial spaces, we offer after-hours and weekend installation.

Question 16

How do you handle transitions between different flooring types?

Accepted Answer

We use professional-grade transition strips and custom thresholds to create clean, seamless transitions between different flooring types and rooms. Transition planning is included in our design consultation.

Question 17

Do you remove old flooring?

Accepted Answer

Yes, demolition and removal of existing flooring is a standard part of our service. We handle disposal of old materials. Demo costs are included in your project proposal.

Question 18

How much does flooring installation cost in Austin TX?

Accepted Answer

Costs vary by material: tile $5-$10/sq ft, hardwood $6-$12/sq ft, EVP/LVP $3-$7/sq ft, carpet $2-$6/sq ft for labor. Materials are additional. We provide free, detailed estimates for every project. Call (737) 704-3000.

Question 19

What factors affect flooring installation cost?

Accepted Answer

Key factors include material type, subfloor condition, room complexity (stairs, closets, irregular layouts), existing flooring removal, project size, and pattern complexity. Larger projects may qualify for volume pricing.

Question 20

Do you offer financing?

Accepted Answer

We can discuss payment plans for larger projects. Contact us to learn about current financing options available for your project.

Question 21

What does the estimate include?

Accepted Answer

Our estimates include materials (if supplied by us), labor, subfloor preparation, demolition of existing flooring, transitions, and cleanup. There are no hidden fees. Any potential additional costs are identified upfront.

Question 22

Is there a minimum project size?

Accepted Answer

We work on projects of all sizes, from single rooms to entire communities. Contact us to discuss your specific project needs.

Question 23

How do I start a flooring partnership with Sun Tile?

Accepted Answer

Call (737) 704-3000 or email info@suntile.com to schedule a meeting with our builder services team. We will review your project pipeline, discuss pricing tiers, and assign a dedicated field manager to your account.

Question 24

What builder programs does Sun Tile offer?

Accepted Answer

We offer customized programs for production builders, custom home builders, and commercial developers. Programs include volume pricing, dedicated territory field managers, proprietary bidding technology, and a full-time service department.

Question 25

Do you have experience with large-scale developments?

Accepted Answer

Yes, with over 75,000 completed installations, we have extensive experience managing flooring for entire communities and large-scale developments. Many of our builder partnerships span generations of leadership.

Question 26

How does Sun Tile handle post-close support for builders?

Accepted Answer

Our dedicated service department employs multiple full-time technicians who handle punch-out and fine-tune work efficiently. We provide an elevated homeowner experience that protects your brand reputation.

Question 27

Can you handle custom home and commercial projects?

Accepted Answer

Absolutely. We partner with custom home builders for luxury installations (herringbone, natural stone, exotic hardwood) and commercial developers for office, retail, multi-family, and hospitality projects.

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