Question 1

How long has Sun Tile been in business?

Accepted Answer

Sun Tile Corporation was founded in 1984 by William "Bill" Shelton. We have over 40 years of flooring installation experience in Central Texas and have completed more than 75,000 installations.

Question 2

What areas does Sun Tile serve?

Accepted Answer

We serve the entire Central Texas corridor including Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Leander, Kyle, Buda, San Marcos, Dripping Springs, Lakeway, Bee Cave, Hutto, Liberty Hill, Manor, and surrounding communities.

Question 3

Is Sun Tile licensed and insured?

Accepted Answer

Ask our team for the current insurance and company documentation required by your project. Share your builder or procurement requirements so they can be reviewed before work is agreed.

Question 4

How do I get a quote from Sun Tile?

Accepted Answer

Call (737) 704-3000, email info@suntile.com, or use the project inquiry form. Include the location, materials, approximate floor area or unit count, and target timing. Our team can discuss the scope and what needs a closer look.

Question 5

Does Sun Tile offer warranties?

Accepted Answer

Warranty coverage depends on the selected product, installation assembly, and project agreement. Ask our team to identify the applicable manufacturer documents, exclusions, and service terms before approving your project.

Question 6

What types of flooring does Sun Tile install?

Accepted Answer

We install tile (ceramic, porcelain, natural stone), hardwood, engineered hardwood, luxury vinyl plank (LVP), EVP (engineered vinyl plank), laminate, carpet (plush, berber, pattern, carpet tile), cork, bamboo, VCT, and specialty materials including large-format tile, mosaics, and custom patterns.

Question 7

Do you supply the flooring materials or do I need to buy my own?

Accepted Answer

Tell our team which materials are already selected or purchased and which still need to be sourced. Product suitability, quantities, availability, and the supply scope should be reviewed before a purchase or installation is confirmed.

Question 8

What is EVP flooring and how does it compare to LVP?

Accepted Answer

EVP and LVP are marketing terms used differently across product lines. Compare the specific core construction, wear layer, room-use rating, installation instructions, and warranty. Water resistance and site suitability must be confirmed for the exact product and assembly.

Question 9

What is the best flooring for Austin's hot climate?

Accepted Answer

The right choice depends on the room, indoor conditions, substrate moisture, sun exposure, and maintenance expectations. Bring those conditions to the selection conversation and confirm the chosen product’s requirements before installation.

Question 10

Can you install heated floors?

Accepted Answer

Radiant floor heating under tile and stone is a popular option some homeowners choose to incorporate, especially in bathrooms and kitchens. Ask your estimator about heated floor options for your project.

Question 11

Do you work with large-format tiles?

Accepted Answer

Discuss your tile dimensions, layout, and substrate with our team. Larger formats bring particular preparation, handling, and layout requirements; suitability and the installation scope need to be reviewed for the selected product.

Question 12

How long does a typical flooring installation take?

Accepted Answer

Timing depends on floor area, preparation, material availability, site access, and the installation assembly. Product acclimation and curing requirements can also affect the sequence. Share your target dates so the team can review the work and coordination needed.

Question 13

Do I need to move my furniture before installation?

Accepted Answer

Yes, all furniture and personal items should be removed from the installation area. We can recommend moving services if needed, but furniture removal is the homeowner's responsibility.

Question 14

What preparation is needed before installation?

Accepted Answer

Review substrate condition, existing-floor removal, moisture requirements, access, and protection of adjoining spaces with our team. The agreed project scope should identify the preparation work and any responsibilities that remain with the builder or owner.

Question 15

Can you install flooring in occupied homes or businesses?

Accepted Answer

Tell us whether the space will be occupied and share access, dust control, noise, and phasing requirements. Our team can discuss what is practical for the work; after-hours access and specific schedules need to be agreed for the project.

Question 16

How do you handle transitions between different flooring types?

Accepted Answer

We use professional-grade transition strips and custom thresholds to create clean, seamless transitions between different flooring types and rooms. Transition planning is included in our design consultation.

Question 17

Do you remove old flooring?

Accepted Answer

Include existing flooring and any demolition or disposal needs in your inquiry. The project scope should identify what will be removed, how the substrate will be reviewed, and which removal and disposal costs are included.

Question 18

How much does flooring installation cost in Austin TX?

Accepted Answer

Pricing depends on the selected material, floor area, substrate condition, removal work, room complexity, and access. Share the details you have so our team can review the scope and discuss an estimate for your project. Scope and pricing are confirmed after review.

Question 19

What factors affect flooring installation cost?

Accepted Answer

Material selection, substrate condition, demolition, floor area, layout, stairs, transitions, and access all affect the work involved. Bring the plans, finish schedule, and site information available so those decisions can be reviewed together.

Question 20

Do you offer financing?

Accepted Answer

Contact our team to confirm the payment options available for your project. Payment terms and any available arrangements should be agreed in writing before you commit.

Question 21

What does the estimate include?

Accepted Answer

Review the proposal for materials, labor, preparation, removal, transitions, cleanup, and exclusions. Confirm any allowances, owner responsibilities, and how changes or concealed site conditions will be handled.

Question 22

Is there a minimum project size?

Accepted Answer

We work on projects of all sizes, from single rooms to entire communities. Contact us to discuss your specific project needs.

Question 23

How do I start a flooring partnership with Sun Tile?

Accepted Answer

Call (737) 704-3000 or email info@suntile.com with your project pipeline, locations, plan types, and target timing. Our builder team can discuss scope, coordination, and the support appropriate for your account.

Question 24

What builder programs does Sun Tile offer?

Accepted Answer

We offer customized programs for production builders, custom home builders, and commercial developers. Programs include volume-based pricing, dedicated territory field managers, our bidding and scheduling software, and a dedicated service and punch-out team.

Question 25

Do you have experience with large-scale developments?

Accepted Answer

Yes, with over 75,000 completed installations, we have extensive experience managing flooring for entire communities and large-scale developments. Many of our builder relationships have continued across leadership changes at those companies.

Question 26

How does Sun Tile handle post-close support for builders?

Accepted Answer

Our dedicated service and punch-out team handles punch-out and fine-tune work efficiently, without pulling from installation crews. We provide an elevated homeowner experience that protects your brand reputation.

Question 27

Can you handle custom home and commercial projects?

Accepted Answer

Absolutely. We partner with custom home builders for luxury installations (herringbone, natural stone, exotic hardwood) and commercial developers for office, retail, multi-family, and hospitality projects.

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